PRIVACY POLICY

Last updated: September 22, 2025

Because your trust means everything.

At Su Fire Nuts we believe your data is yours. We only collect what we need to serve you better, never more. We do not sell your personal information. Ever. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our online store and related services, the “Services”. Our Services are powered by Shopify.

By accessing or using the Services, you acknowledge that you have read and understood this Policy.

1) What We Collect, and Why

We collect just enough to get your order to you, answer your questions, keep our site secure, and make your experience better.

Information you give us

  • Contact details, name, email, phone, billing and shipping address

  • Account details, username, password, preferences

  • Order and transaction details, items viewed or purchased, returns and exchanges

  • Payment information, processed securely by our payment providers, we do not store full card numbers

Information collected automatically

  • Device and usage data, IP address, browser, device identifiers, pages viewed, referring and exit pages, timestamps

  • Cookies and similar technologies to keep your cart, sign you in, secure the Service, measure performance, and understand what is working

We use this information to

  • Deliver your order and provide the Services

  • Answer your messages and provide customer support

  • Improve and personalise the site and your shopping experience

  • Send updates or offers only if you say yes, you can opt out at any time

  • Protect security and prevent fraud

  • Comply with law and enforce our terms

We may draw inferences, for example preferences, from the above to tailor your experience, as permitted by law.

2) Relationship with Shopify

Our store is hosted on Shopify, which helps us provide a secure and reliable shopping experience. Shopify collects and processes certain personal information about your interactions with our store, and in some cases across other merchants using Shopify, to operate, secure, and improve the platform, including advertising related services.

Shopify may act as a separate controller for some of this processing. To learn more about how Shopify uses your information and to exercise rights available with Shopify, see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal, including opt out tools, at: privacy.shopify.com/en

3) Cookies

Yes, we use cookies. They remember what is in your cart, help keep the site fast and secure, and tell us what is working so we can improve.

You can control or clear cookies in your browser settings. Some features may not work without essential cookies.

4) How We Share Information

We do not sell your personal information. We do not trade it.

We share it only with

  • Trusted service providers, for example payment processors, shipping carriers, customer support, cloud hosting, analytics, and security providers, who process data under contracts that limit their use to the Services

  • Business and marketing partners, for example advertising platforms that help us show you relevant products, as permitted by law and your preferences

  • Shopify, as described above

  • Affiliates and professional advisers, accountants, auditors, lawyers, as needed

  • Authorities and legal recipients when required by law, to protect rights and safety, or in connection with a business transaction, for example merger, acquisition, or insolvency

Where laws define “share” for cross context behavioural advertising, we may “share” limited data for that purpose. You can opt out, see Section 8.

5) Security

We use strong and modern safeguards to protect your information. No system is perfectly secure, if something goes wrong, we will be transparent and act quickly.

6) Retention

We keep personal information only as long as necessary to

  • provide the Services and complete transactions,

  • comply with legal, tax, and accounting obligations,

  • resolve disputes and enforce agreements.
    When no longer needed, we delete or de identify it.

7) Children

Our Services are not intended for children under 13, or the age of majority in your jurisdiction. We do not knowingly collect their data. If you believe a child has provided personal information, contact us and we will delete it. As of the effective date, we do not have actual knowledge that we sell or share personal information of individuals under 16.

8) Your Rights and Choices

Depending on where you live, you may have the following rights over your personal information

  • Access or know what we have about you

  • Delete your information

  • Correct inaccurate information

  • Portability, get a copy,

  • Object to or restrict certain processing

  • Withdraw consent where we rely on consent

  • Manage marketing, unsubscribe from emails at any time

To exercise rights with Su Fire Nuts, email info@sufirenuts.com. We may need to verify your identity. You may designate an authorised agent as allowed by law.

For rights related to Shopify’s processing as a separate controller, use the Shopify Privacy Portal at privacy.shopify.com/en

Ads and Sharing Opt Outs
If your laws define “share” for targeted advertising, you can opt out by emailing info@sufirenuts.com, and by adjusting cookie preferences in your browser or device settings. Where available, we will honour Global Privacy Control, GPC, signals for browser based opt outs.

We will not discriminate against you for exercising your rights.

9) International Transfers

We may transfer, store, and process your information outside your country, including the UK, the EEA, the US, and Canada. When transferring personal data from the UK or EEA, we rely on recognised mechanisms, such as the EU Standard Contractual Clauses and the UK approved equivalents, unless a destination is deemed adequate.

10) Third Party Sites and Social Features

Links to third party websites or social platforms are provided for convenience. Their privacy and security practices apply there, not ours. Please review their policies.

11) Changes to This Policy

We may update this Policy to reflect changes in our practices or legal requirements. We will post the revised version here and update the last updated date. If changes are material, we will provide additional notice as required.

12) Contact Us

Data Controller, Su Fire Nuts
Email, info@sufirenuts.com
Address, 20 Wenlock Road, London, ENG, N1 7GU, United Kingdom

EEA and UK complaints, You can lodge a complaint with your local data protection authority. We would appreciate the chance to resolve your concerns first, please contact us.

Summary

  • We collect the basics to run your order and improve the site.

  • We do not sell your data.

  • We share only with essential partners, such as payments and shipping, and with Shopify.

  • You are in control, access, fix, delete, or opt out, email info@sufirenuts.com.

  • Cookies keep things working, you can control them any time.